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Our missions

26 mar 2015 Par Il n'y a pas d'étiquette.

Our missions

CISSS des Îles has one greater mission and four specialized care missions: CLSC, CHSGS, CHSLD and CRDITED.

CISSS des Îles’s greater mission is:

For the health and wellness of Magdalen Island residents, prevent, care, cure and support, through health care interventions and through the provision of a complete range of  quality, accessible, safe, complementary and continuous socio-sanitary and community services, in cooperation with other area establishments, as well as in collaboration with specialized and ultra-specialized regional and national service providers.

The mission of the Centre local de services communautaires (CLSC) (Local Community Service Centre)

The mission of a local community service centre is to offer, at the primary level of care, basic health and social services, and to offer health and social services of a preventive or curative nature and rehabilitation or reintegration services to the population of the territory it serves.

The mission of such a centre is also to carry out public health activities in its territory, in accordance with the provisions of the Public Health Act.

The mission of the Centre hospitalier de soins généraux et spécialisés (CHSGS) (General and Specialized Care Hospital Centre)

The mission of a hospital centre is to offer diagnostic services and general and specialized medical care. To that end, an institution which operates a hospital centre shall admit, mainly on referral, the persons who require such services or care, ensure that their needs are assessed and that the required services, including nursing care and specialized, preventive or rehabilitative psychosocial services, are offered within the facilities or, where necessary, that the persons are referred as soon as possible to the centres, organizations or persons best suited to assist them.

The mission of the Centre d’Hébergement et de soins de longue durée (CHSLD) (Residential and Long-Term Care Centre)

The mission of a residential and long-term care centre is to offer, on a temporary or permanent basis, an alternative environment, lodging, assistance, support and supervision services as well as rehabilitation, psychosocial and nursing care and pharmaceutical and medical services to adults who, by reason of loss of functional or psychosocial autonomy, can no longer live in their natural environment, despite the support of their families and friends.

The mission of the Centre de Réadaptation pour les personnes présentant une Déficience intellectuelle ou Trouble du spectre de l’autisme (CRDITSA) (Rehabilitation Centre for people who have an intellectual disability or a pervasive development disorder)

The mission of a rehabilitation centre is to offer adjustment, rehabilitation and social integration services to persons who, by reason of physical or mental impairment, behavioral disorders or psychosocial or family difficulties, or because of an alcohol, gambling or drug addiction or any other addiction, require such services, as well as persons to accompany them, or support services for their families and friends.

Appointments : get ready!

26 mar 2015 Par Il n'y a pas d'étiquette.


CISSS des Îles is now equipped with a telephone appointment system and automated reminder system. Users are automatically called back a few days before their scheduled appointment dates, thus helping us ensure a maximum attendance at the scheduled medical appointments.  When reminder notices are issued through the automated system, users who cannot attend their appointment have the opportunity to signal this by using their phone keypad.

Appointments with specialists

Upon leaving your physician’s office and when your physician has requested a consultation or follow-up visit, you must stop at the reception station to have your documents or requests registered. The administration officer on site will help forward the request to the appropriate sector.  Next, another administration officer will contact you to set up an appointment while taking into account the priority ranking of your consultation.


When you are unable to attend your appointment, please take the time to inform us so your appointment may be assigned to another person. It is a simple question of being respectful of others! 


Useful numbers:

  • Appointment office: 418-986-6225
  • Specialists’ secretarial services: 418-986-6110



  1. Have ready a list of questions, starting with those that are most important to you;
  2. Bring all your medications including creams, ointments, inhalers, eye drops and any natural or organic health products you may use;
  3. Have with you your blood glucose log book, if you have diabètes;
  4. Have with you your hospital card and health insurance card;
  5. Have with you the blood pressure readings obtained at home, at the pharmacy or elsewhere;
  6. Have with you a summary of your medical history from your previous clinic if you are seeing the doctor for the first time;
  7. You will also require a letter from your doctor explaining the reason for seeing the specialist. Make sure the specialist sends a written, post-consultation letter to your doctor.



When attending your appointment with your doctor, you must register with the receptionist upon your arrival and then make your way to the assigned area. A nurse or doctor will then call you.

For confidentiality purposes, please refrain from walking or waiting in office corridors.

Basic hygienic practices

26 mar 2015 Par Il n'y a pas d'étiquette.

Basic hygienic practices: hand washing

Hands are the primary mode of transmission of organisms in health care establishments. Hand hygiene targets staff members and patients as well as volunteers and visitors.

Frequent hand washing is one of the most important basic practices used to prevent the spread of viruses, regardless of the infectious condition of patients. Antiseptic hand products at your disposal are well known for their efficiency and ease of use and promote the endorsement of hand hygiene recommendations.



Hand washing is an easy and efficient way of reducing the transmission of germs and viruses. This practice is therefore very important as a means of limiting the spread of gastroenteritis.  If you exhibit any signs or symptoms of gastroenteritis (vomiting, diarrhea or other), avoid any contact with other people for at least 48 hours after the symptoms have stopped.

Code of ethics

10 mar 2015 Par Il n'y a pas d'étiquette.

Following creation of Centre intégré de santé et de services sociaux (CISSS) des Îles, a code of ethics was adopted in July 2007 and revised in October 2013.


Your health insurance card : you need it!

02 déc 2014 Par Il n'y a pas d'étiquette.

At the emergency, you should have in hand your valid health insurance card of Québec and your card of the hospital. To renew your health insurance card, call at 1 800 561-9749 to get the renewal form, fill it and bring two identification documents with picture and one picture, passport type, at the following places, Monday to Friday:

CLSC de Cap-aux-Meules, form 8:30 am to 11:30 am and from 1 pm to 4:30 pm.

CLSC de l’Est and CLSC de Bassin, from 8 am until noon and from 1 pm until 4 pm.

Identification of persons without a family doctor

02 déc 2014 Par Il n'y a pas d'étiquette.

Since January 2009, there is a means of identification for individuals without a family doctor, established by the Ministry of Santé et Services sociaux, currently available at CISSS des Îles. This procedure will help to identify the persons without a family doctor; to assess their health needs, to determine the persons requiring an immediate intervention and to direct them according to available medical services in our region. This procedure does not mean that you will have immediate access to a family doctor; however, if your health needs require urgent attention, you will be treated promptly. To make easier the process of identification, we created a simple registration form. Print it, fill it and bring it to the reception at the hospital or CLSC. You can also obtain this form in these places.