Coronavirus COVID-19

Coronavirus COVID-19
Vous êtes ici:

Update March 29, 2022 – Here is some information about the management of COVID-19 in the Magdalen Islands:

It is important to know that the Islands are experiencing – with a delay compared to other regions of Quebec – the effect of the 5th wave. In fact, the Islands are among the 3 regions most affected by COVID at this time and many CISSS employees are affected by this increase in cases in the community, which has a direct impact on attendance at work. We are also observing outbreaks in many living environments and we ask all caregivers and visitors to be very vigilant if they have to visit their loved ones in a living environment.

  • IMPORTANT: If you experience symptoms similar to COVID-19 and still test negative with a rapid test, isolate yourself until your symptoms are over and protect vulnerable people around you.

Visits to the emergency room

People with symptoms related to COVID are asked not to go to the emergency room unless they have severe symptoms. It is recommended to use a rapid test (available in pharmacies) and if the result is positive, it is recommended to consult the website to evaluate one’s condition and to know what measures to take during the illness.

People who wish to obtain an evaluation for a non-urgent health problem are encouraged to call 811 rather than going to the emergency room.

Individuals with access to a family physician can get a quick appointment within approximately 24 hours by calling their family physician’s secretary.

Click here for examples of urgent health problems that require a trip to the emergency room.

IMPORTANT: We would also like to remind the public that the emergency room door should never be used except for an emergency situation between 8:00 p.m. and 7:00 a.m.

Instructions in the Residential Care Facilities

In CHSLDs, private residences for the elderly and intermediate resources, it is recommended that visits be limited to a maximum of two people (caregivers or visitors). Caregivers and visitors:

  • Must wear a procedural mask on arrival in the living environment on a continuous basis. (It is currently forbidden to remove the mask during the visit)
  • Must respect the recommended physical distance at all times.
  • May circulate in the corridors, but not in common areas. (User’s lounge)

The same person may visit their loved one more than once during the same day. Any caregiver or visitor who has symptoms associated with COVID-19, is awaiting a COVID-19 test result, has COVID-19 or needs to be isolated will not be admitted. In some situations, compassionate access may be possible for a person at the end of life. When outbreaks occur in Island living environments, guidelines may be modified and visitors will be notified.

Visits to the Hospital Center

Two people at a time may visit a patient (excluding family caregivers) during regular visiting hours according to the information available on site or on the CISSS des Îles website. However, during an outbreak (COVID-18 or other pathogen) on a unit, restrictions may be put in place in order to avoid the spread of the disease among users, staff and the population.

Family caregivers are not subject to the same instructions since their presence is desired and encouraged throughout the patient’s stay, unless the epidemiological situation changes and new measures are put in place.

In all cases, visitors must:

  • Wash their hands upon entering and exiting the facility and upon entering and exiting the room.
  • Wear a procedure mask at all times (face coverings are not permitted).
  • Maintain a physical distance of 2 meters.

Any caregiver, visitor or volunteer with symptoms associated with COVID-19, awaiting test results or with COVID-19 will not be admitted to our facilities. In addition, anyone showing signs of coughing, fever, vomiting or diarrhea should not be allowed to visit. In certain situations, permission to visit for humanitarian purposes may be available, such as to accompany a child, pregnant woman, or a person in critical or end-of-life condition.


Priority groups as well as people who experience symptoms similar to COVID-19 can be screened:

  • You can make an appointment by leaving a message at the screening center at 418 986-2125.
  • We ask that everyone leave a single message on our voice mail for a return call as soon as possible.
  • Please make sure to leave a number where we can reach you at any time. 


To find out the next availability of our vaccination clinics, you can visit (by clicking on the Remote Region option) or call the vaccination call center at 418 986-2121 ext. 8484 between 8 a.m. and 4 p.m. For information about people who recently contrated COVID, click here.

Important: Since December 18, all people over 18 years old can get a booster dose and the interval between the 2nd and 3rd dose has been reduced to 3 months.

New number for information regarding COVID-19

For questions regarding COVID-19 but not concerning a medical emergency, please call our information triage center at 418 986-2121 ext. 4293. Leave us a single message with your contact information and the purpose of your call and we will return your call as soon as possible between 8:00 a.m. and 4:00 p.m.

State of situation

Official Websites

Official Social Media Pages